Courses 2018-02-28T11:28:49+08:00

At HPI, we are pleased to offer wide varieties of professional courses as follows:

Developing Executive Presence goes beyond simply gaining popularity or power.

One of its key advantages is the ability to reduce stress.

It enables individuals to focus their attention on the present moment and cope better with challenges in multiple ways.

▪You will know why executive presence matters and be aware of the personal and the organisational benefits this can bring
▪You will have a greater understanding of how to quantify executive presence and be able to use the EPM model to analyse it
▪You will know which behaviors can destroy or damage your reputation so that you can begin to reduce or eliminate these
▪You will be aware of how you may react negatively when things do not go your way and how this may damage your reputation
▪You will develop skills and confidence in the following areas:
o Building a positive reputation
o Personal impact and social/networking skills
o Focusing on the things that matter and thinking clearly
o Personal belief and resilience
▪You will leave with a personal action plan that will build your personal strengths and credibility

Our program framework provides a structured and holistic approach to organizational development and improved corporate performance It focuses on fostering a quality and performance. customer oriented mindset within the organization through the application of assessment tools, workshops and hands-on consulting.

This framework specifically addresses 3 critical factors, essential to determining an organization’s adequacy to deliver customer value & customer experience, service quality and returns on investment.

  • To identify the service performance gap
  • Identify the courses of action to be taken for improvement.
  • To bridge their skills, knowledge and behavioral gaps
  • To advocate greater customer centricity.
  • To be able to engage with customers
  • To provide a complete solutions to their need and demand.
  • To learn how to handle difficult customers and adversities.

Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences In today’s competitive markets experiences. today s markets, professionals are expected to deliver exceptional internal and external customer experiences.

Our Service Excellence framework provides a structured and holistic approach to organizational development and improved corporate performance. It focuses on fostering a quality and customer-oriented mindset within the organization through the application of assessment tools, workshops and hands-on consulting.

  • Able to focus on listening that produces effective follow up with customers
  • Able to quickly identify pitfalls in customer service and produce effective solutions for your customers.
  • Able to increase clarity and conciseness of communications internally and externally.
  • Having higher levels of customer retention.
  • Able to team up for positive work culture.
  • Experience overall enhanced productivity.
  • Enhanced self-confidence and self-empowerment.
  • Improved relationship skills.
  • Positive interactions by building rapport t, trust and credibility.
  • Increased success and reduced stress on the job.

The 3 main pillars of CRM are sales, marketing and service. No business can runaway from these 3 areas.

In CRM, a customer service rep will place his or her highest level of emphasis on Service. To achieve total CRM, we need to balance sales, marketing and services

  • To understand what CRM exactly is.
  • To understand the difference between short-term CRM campaigns.
  • CRM as an on-going business management approach

Managing Human Performance programs help managers to enhance their leadership skills and managerial skills. It is a key aspects of Performance Management, which is actually a technique that is designed to monitor the progress and achievement of the employees and encourage and support the continuing development of the organization in a changing world. With these skills, the managers and executives would be able to spur their employees to achieve greater heights for the company.

In the process, Managing Human Performance provides departments and individuals within the organization, a clear overall development plan, into which their own development plans can fit. It is also designed to encourage and motivate employees continually to develop their skills, so that they are of ever-increasing value to their organization.

The returns of investment in this program will result in better Performance and Non-Performance Management, good appraisal practices, as well as improved understanding of the level of performance expected by management. It will also introduce to the participants a new perspective with regard to the `Appraisal System’ that is, viewing and treating it as a habitual practice rather than just an annual or biannual affair.

  • To manage, lead, inspire, motivate and develop the sales team effectively.
  • To understand the basis of human relations, human behaviour and human motivation, thus adopting the most appropriate strategies when dealing with people and the recruitment process.
  • To select and apply the most suitable leadership styles, motivation tools, communication strategies and persuasion principles when leading the sales team.
  • To be more organized in their work including paperwork.
  • To be able to manage their time well by prioritizing and being results oriented

Prior to conducting training programs in an organization, it is necessary for the organization to identify which training programs are relevant and are of top priority in order to face the organization’s business and human capital challenges. The process/approach to this is termed as Training Needs Analysis (TNA). It is also paramount to be able to identify the strength and weaknesses of the Employees –General Staff and Management –in order to identify who should be focused on in different topics, The T.N.A. will also enable the identification of potential Coaches or Trainers among the staff within the organization.

This approach will also provide ample information with regards to current performance level of the general staff and management, as well as the organizational management style.

  • To identify and match training programs with the required and desired employee’s skills set
  • To understand & learn a structured approach to selection of training topics, their benefits and objectives
  • To design, implement and evaluate the areas of Human Capital Development of an organization
  • To be able to use the information derived from the TNA for Performance Management and employee motivation

Value Innovation is the strategic logic underpinning Blue Ocean Strategy – is the simultaneous pursuit of differentiation and low cost – is making the competition irrelevant by creating leaps in value for buyers and for the company, thereby opening up new and uncontested market space.

Because value to buyers come from the offering’s utility minus its price, and because value to the company is generated from the offering’s price minus its cost. Innovation is achieved only when the whole system of utility, price and cost is aligned. In the Blue Ocean Strategy methodology, a systematic set of tolls are provided to assist managers in breaking the value-cost trade-off.

  • Learn how Blue Ocean Strategy is ‘put into action’ in their business with practical, hands-on tools and methodologies.
  • Learn how to ‘wake-up’ their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their businesses in value innovation terms.
  • Learn about the family of the Blue Ocean Strategy / Value Innovation tools and methodologies – including PMS Map, Strategy Canvas, Buyer Experience Cycle, Six Paths Framework – providing insights into how to unlock the possibility of creating new markets.
  • Learn the process of aligning utility, price and cost propositions as they identify strategic options that dramatically raise customer utility while achieving lower costs for the company.

Our challenges today:

  • Increasing pressure on ‘prices’ with the emergence of today’s economy upsetting traditional price positioning practices.
  • Single widely accepted currency forcing us to think carefully about the gap between published prices and the suitability of markets lists, today.
  • Rapid growth of lowering price in certain sectors (or most now) obliging us to follow other market players’ price positing.

Price Management – It is an advantage to win. In this methodology, we will identify those challenges with knowledge, experience, and improvement methods to be applied by Operators involved in optimizing pricing, including marketing, sales, finance, and control teams.

  • Good price positioning plays a major role in achieving these objectives.
  • Ineffective price management reduces sales volume and profitability.
  • The knowledge, experience and improvement methods to be applied by people involved in optimizing pricing, including marketing, sales, finance & control teams

Leaders are able to define a goal, persuade others to assist in achieving that goal, and lead their teams to victory. But what is the definition or leadership? Leadership is crucial to managers in the business world, but it also plays an important role for coaches, teachers and parents. There is not one single definition of leadership. Understanding this is the first step toward becoming an effective leader.

This 2-day coaching course increases your awareness of your current leadership style and abilities. The more leadership styles you have, the more situations you can handle. You will also appreciate the impact your leadership style has on those who work with you.

The coaching course then provides you with a framework of ideas to increase your leadership skills back in the workplace. This Leadership training course is designed to help all Managers and leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

  • Introduce new changes more effectively.
  • Increase their sales teams productivity and performance.
  • Increase sales teams commitment and ownership of work.
  • Build trust and relationship with their sales team.
  • Delegate more effectively to their Assistant Branch Managers and sales team members.
  • Will know the do’s and don’ts of Delegation.
  • Help sales team members be more independent.
  • Generate more effective solutions to problems.
  • Utilize intrinsic and extrinsic motivation to peak performance.
  • Keep high level of motivation and enthusiasm.
  • Develop inner desire to succeed in others.
  • Set attainable sales goals.

Market Segmentation is a vital component in sales and marketing in the present global business climate They are the basis for determining any particular marketing mix When climate. mix. it comes to marketing strategies, most people spontaneously think about the 4P (Product, Price, Place, Promotion) – maybe extended by three more Ps for marketing services (People, Processes, Physical Evidence). Market segmentation and the identification of target markets, however, are an important element of each marketing strategy.

  • Designing responsive products to meet the needs of the marketplace.
  • Developing effective and cost-efficient promotional tactics & campaigns.
  • Gauging your company’s market position – how your company is perceived by its customers and potential customers relative to the competition.
  • Fine-tuning current marketing strategies

Organizations are increasingly recognizing the importance of marketing’s role and contribution in achieving sustainable growth and profitability. Marketing is critical in delivering high quality and differentiated products and services that deliver value to targeted intermediaries and end users.

As marketers in these complex and dynamic sectors, this requires marketing skills and knowledge that combine marketing strategy and tactics to successfully manage and deliver best marketing practices.

  • To understand your Company’s Marketing Excellence.
    • What is Marketing?
    • Who are you?
    • What are you doing?
    • Your Company’s Marketing Process
  • To gain effectiveness in your job.
    To know, understand, act in the market, in order to sell more in profitable way.

‘Six Thinking Hats’ is a powerful technique that helps you look at important decisions from a number of different perspectives perspectives.

The Six Thinking Hats method helps you make better decisions by forcing you to move outside your habitual ways of thinking. As such, it helps you understand the full complexity of the decision, and spot issues and opportunities to which you might otherwise be blind.

  • Avoid confusion of trying to think of all sides of an argument at one.
  • Achieve creative and productive results in a short time.
  • Separate Ego from performance.
  • People can escape from their expected “roles” in organizations.

All the above can be achieved with easy-to-learn methods.

Communication breakdown is responsible for 83% of corporate failure today. Communication and Interpersonal skills are essential at all levels for organizational behavior. Employees require effective writing and presentation skills. Other skills such as proper body language, is equally important. This training session aims at increasing professionalism. Emphasis is on the ability to communicate effectively.

  • Enhanced self-confidence and self-empowerment through communication.
  • Ability to deal with difficult questions or conflict effectively.
  • Positive interactions by building rapport, trust and credibility.
  • Increased clarity, conciseness of communication.
  • Focused listening that produce effective follow-up with colleagues and customers.


Our Change Management & Paradigm Shift framework provides a structured and holistic approach to leadership development and improved corporate performance It specifically addresses 4 critical factors, essential to determining an organization’s adequacy to deliver customer value and provide a catalyst for team synergy through improved leadership skills.

The 4 critical factors are:

  • Creative Thinking
  • Change Management
  • People Management
  • Customer Focus

Leadership – Building up the leadership capabilities at all levels of management towards agendas for excellence. Specifically imparting:

  1. Creative thinking
  2. Change management

People Management – A fundamental pillar of service excellence is ‘People’ competencies. The focus of this element is to train and develop, motivate and retain your organization’s ‘people assets’

Customer Focus Strategy – Creating the Customer Experience denotes cascading a culture that continually creates differentiating experiences for your customers – the Service Intent. This culture must be understood and embraced throughout your organization.

  1. Establish a customer focused culture in their workplace
  2. Establish an organizational culture that fosters creativity

Managing stress is all about taking charge: taking charge of your thoughts, your emotions, your schedule, your environment, and the way you deal with problems. The ultimate goal is a balanced life, with time for work, relationships, relaxation, and fun – plus the resilience to hold up under pressure and meet challenges head on.

In fact, the simple realization that you’re in control of your life is the foundation of stress management.

A regular stress management practice stave off the negative effects of stress, but it can also bring positive outcomes like increased productivity, better health and more happiness in general. The following are some reasons why:

  • Your health
  • Your looks
  • Increased productivity
  • Your happiness
  • Your stress level – of course!

What people say is often very different from what they think or feel; but how do you tell? The answer lies in the study of body language A person’s gestures are very accurate THE POWER OF BODY LANGUAGE language. person s indicators of his or her attitudes, thoughts, desires or emotions.

Body language examines aspects of non-verbal communication in a wide variety of everyday contexts. It discusses techniques that show you how to interpret gestures correctly and thus to read the underlying thoughts or emotions. Body language adds a new dimension to human communication. It is a must for anybody whose business or personal life involves face-to-face interaction with other people.

  • To understand how negative thoughts are expressed and how to overcome them
  • How to make yourself more credible and likeable
  • How to control an interview, negotiation or conversation
  • Develop a professional image that upholds high standards of the personal image through body language
  • Identify the elements that create lasting impressions and experience for present and future customers

Team Dynamics is a team building program focused on:


Team Building – Working with Others

  • What are Teams
  • The need for Teams
  • Benefits of Working as a Team
  • What positive team consists of
  • Understanding the role of a team
  • Defining rules and play by them
  • Keeping your team motivated


Communication & Interpersonal Skills – The program addresses the underlying attitudes, which form employee interpersonal skills. Participants will learn how to shift unhelpful attitudes and experience ways of expressing themselves more fully and effectively at work.

Learn a proven process that allows you to control your time and increase your productivity from day one Workload Management has researched and developed a proven information management process that allows you to plan, organize, delegate, and do what needs to be done…when it needs to be done.

Dramatic and immediate improvement in one’s ability to self manage, that’s applicable to any business…from the very first day.

  • Heightened productivity
  • Increased control
  • Less stress
  • Improved work/life balance
  • Better organized, from a single source
  • Consistent focus on priorities.

In today’s business world, communications, be they verbal or non-verbal is an essential and key tool of many Top Executives Presentation skills are skills that we can learn practice, and perfect them for professional and non – professional situations.

Being able to deliver an excellent and first-rate presentation means an increment of self confidence and unlimited career potential. Delivering an interesting, attention – holding presentation requires more than standing in front of an audience and reciting what they have rehearsed.

We often think that some people are just born speakers, and we would faint rather than get up in front of a crowd, but the truth is, good speakers develop themselves over time, continuously honing their skills and learning from each presentation they make.

  • Be able to think on your feet in most situations.
  • Understand what the audience want and need to know.
  • Present a clear, concise and rewarding presentation.
  • Stage-manage the presentation and use audio – visuals.
  • Able to deal with difficult audience and questions and learn how to capture and maintain attention.
  • Acquire effective listening, questioning and feedback techniques.
  • Be self-confident, self – empowered to influence the audiences.
  • Able to relax and develop a tone of voice that the audience will respond to

Sales Team Managers require a set of skills to drive an effective sales unit/team to greater heights of performance They essentially need to be proactive and far sighted in performance. far-planning for events/projects required to propel their sales achievements.

  • To manage, lead, inspire, motivate and develop the sales team effectively.
  • To understand the basis of human relations, human behaviour and human motivation, thus adopting the most appropriate strategies when dealing with people and the recruitment process.
  • To select and apply the most suitable leadership styles, motivation tools, communication strategies and persuasion principles when leading the sales team.
  • To be more organized in their work including paperwork.
  • To be able to manage their time well by prioritizing and being results oriented

We negotiate everyday, with everybody. Most of the time, we might not aware that we are doing it because is such an everyday event. What is negotiating? What is the difference between negotiating and other forms of meeting or communicating?

Negotiation involves an element of trade or bargaining – an exchange of one valuable resource for another to enable both parties to achieve a satisfactory outcome. For some people, the very fact that the transaction they are about to undertake is labeled with the name ‘a negotiation’ means that they become nervous and concern about it.

  • Meet the needs of both parties.
  • Strengthen the relationship.
  • Delineate clear action steps that both parties understand.
  • Improve performance, plan your strategies and achieve peak performance in a competitive negotiating environment.

From beginning to end, the course is about how to effectively influencing and persuading others and getting desirable results. After you have attended the course, you will become more confident in your ability to communicate professionally without compromising your integrity and to get more things done with the new influencing and persuasive skills you’ve gained from participating in the course.

  • Counter parties (opponents) with the right strategies.
  • Meet the need of both parties.
  • Strengthen relationships.
  • Prepare well ahead for confrontation.
  • Devise and recognize options for mutual gain.
  • Be more confident when dealing with people.
  • Look for win-win solutions.
  • Delineate clear action steps that both parties understand.
  • Be calmer and compose when confronting a tough party.
  • Recognize dirty tricks and neutralize them.

In the 21st century, the customer is increasingly more sophisticated. Not only do they have greater choice, but they also have greater experience. As such, sales people are constantly challenged to find new and innovative ways to meet client expectations.

  • This interactive course is designed to help participants develop skills necessary to embrace current challenges and business opportunities.
  • To be able to utilize intrinsic and extrinsic motivation to drive peak performance.
  • It will give insights to the concept of personal power, beliefs and expectations identify ways to embrace challenges and the opportunities that come along.

According to research, emotional intelligence is two times as important in contributing to excellence than intellect and expertise alone. enhances your  performance by developing the ability to use your emotions in a positive and constructive way in relationships with others.

  • Enhanced self-confidence and self-empowerment.
  • Positive interactions by building rapport, trust and credibility.
  • Increased success and reduced stress on the job.
  • Successful business relationships.
  • Increased productivity.
  • Better understanding of self-emotions.
  • Enhanced listening, questioning and feedback techniques.