Isliana ISMAIL-BONNIFAY. She completed her Diploma in Business IT from SAL College, Subang Jaya in 1995 and now holds an MBA in International Business Administration, and a Certified Human Resource Manager (CHRM).
Having a natural skill in connecting, listening and sharing with others and benefiting from a genuine generous personality, she immediately found herself adopting training activities in which she has acquired a strong reputation, joining sharing knowledge and individual coaching to her methodology of delivery.
Today she is a Director/Co-Owner of HPI Sdn Bhd, and with her skills and again the international exposure, Isliana has been given a responsibility to deliver training/workshops, as a lead trainer and co-trainer for a number of MNCs’ in Europe, USA, Canada, and South East Asia in a wide number of Industries, ranging from Bank & Insurance, to Service & Logistics and Automotive, Hospitality and Retail.
Isliana’s core areas of Expertise are Customer Service, Sales, all areas of Call Centre Solution, Business Communication, Supervisory Skills, Culture Change. She develops and deploys Custom Made programs and acts as Group Trainer, Individual Coach as well as In House Consultant.
Isliana also teaches English and Bahasa Melayu languages in group classes as well as individuals.
“Global expertise adapted to Local needs”… is what we share and believe in HPI Sdn Bhd. Isliana is also a strong believer in giving back to the community. And a life enthusiast!