Our program framework provides a structured and holistic approach to organizational development and improved corporate performance It focuses on fostering a quality and performance. customer oriented mindset within the organization through the application of assessment tools, workshops and hands-on consulting.
This framework specifically addresses 3 critical factors, essential to determining an organization’s adequacy to deliver customer value & customer experience, service quality and returns on investment.
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What participants will gain at the end of the program
- To identify the service performance gap
- Identify the courses of action to be taken for improvement.
- To bridge their skills, knowledge and behavioral gaps
- To advocate greater customer centricity.
- To be able to engage with customers
- To provide a complete solutions to their need and demand.
- To learn how to handle difficult customers and adversities.
- Highly interactive lectures
- Interactive Discussion
- Role plays
- Course manual
- Activity Handbook
- Personal Action Plan