Customer Service Excellence

/Customer Service Excellence

Customer Service Excellence

Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences In today’s competitive markets experiences. today s markets, professionals are expected to deliver exceptional internal and external customer experiences.

Our Service Excellence framework provides a structured and holistic approach to organizational development and improved corporate performance. It focuses on fostering a quality and customer-oriented mindset within the organization through the application of assessment tools, workshops and hands-on consulting.

Course Outline

  • Understanding the communication
  • Becoming the communicator
  • Non – verbal communication
  • Developing Interpersonal skills
  • Telephone ethics
  • Managing customer expectation gaps
  • Breaking through the norm practices in customer service
  • Handling difficult customers
  • You and the right impression/image
  • Improving Communication skills
  • How to improve initial transaction
  • Right practices for repeat customer

What participants will gain at the end of the program

  • Able to focus on listening that produces effective follow up with customers
  • Able to quickly identify pitfalls in customer service and produce effective solutions for your customers.
  • Able to increase clarity and conciseness of communications internally and externally.
  • Having higher levels of customer retention.
  • Able to team up for positive work culture.
  • Experience overall enhanced productivity.
  • Enhanced self-confidence and self-empowerment.
  • Improved relationship skills.
  • Positive interactions by building rapport t, trust and credibility.
  • Increased success and reduced stress on the job.

Our Approach

  • Highly interactive lectures
  • Interactive Discussion
  • Role plays
  • Course manual
  • Activity Handbook
  • Personal Action Plan
2018-02-28T11:28:28+08:00 February 2nd, 2018|0 Comments