Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences In today’s competitive markets experiences. today s markets, professionals are expected to deliver exceptional internal and external customer experiences.
Our Service Excellence framework provides a structured and holistic approach to organizational development and improved corporate performance. It focuses on fostering a quality and customer-oriented mindset within the organization through the application of assessment tools, workshops and hands-on consulting.
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What participants will gain at the end of the program
- Able to focus on listening that produces effective follow up with customers
- Able to quickly identify pitfalls in customer service and produce effective solutions for your customers.
- Able to increase clarity and conciseness of communications internally and externally.
- Having higher levels of customer retention.
- Able to team up for positive work culture.
- Experience overall enhanced productivity.
- Enhanced self-confidence and self-empowerment.
- Improved relationship skills.
- Positive interactions by building rapport t, trust and credibility.
- Increased success and reduced stress on the job.
- Highly interactive lectures
- Interactive Discussion
- Role plays
- Course manual
- Activity Handbook
- Personal Action Plan